Blaik Wilson
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CEO, Cemplicity
Blaik Wilson is the CEO of Cemplicity, a global leader in patient experience and outcomes measurement. Since stepping into the role in 2021—following five years as Chief Operating Officer—he has spearheaded the company’s international growth across Europe, the Middle East, Asia, and Australasia.
With over 25 years of experience spanning financial services and technology, Blaik brings a strong track record in leading high-performing teams and scaling data-driven platforms. |
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His expertise in product delivery and operations has been central to Cemplicity’s mission to transform patient experience into a strategic advantage for healthcare providers.
Under Blaik’s leadership, Cemplicity has become a trusted partner for private hospital groups seeking to differentiate through superior patient experiences and outcomes. The company’s real-time feedback platform empowers clinicians and executives with actionable insights—supporting service recovery, enhancing loyalty, and improving clinical and operational performance.
Blaik leads Cemplicity’s mission to amplify the patient voice and help healthcare organisations build more personalised, data-informed, and patient-centred care systems.
Under Blaik’s leadership, Cemplicity has become a trusted partner for private hospital groups seeking to differentiate through superior patient experiences and outcomes. The company’s real-time feedback platform empowers clinicians and executives with actionable insights—supporting service recovery, enhancing loyalty, and improving clinical and operational performance.
Blaik leads Cemplicity’s mission to amplify the patient voice and help healthcare organisations build more personalised, data-informed, and patient-centred care systems.
Should the Private Sector Handle all Elective Surgeries in New Zealand Aotearoa?
Using insights from NZPSHA “Hospital Statistics” reports, and patient experience data from Cemplicity’s NZ private hospital clients we’ll review the trends that have shaped the industry, and how it’s positioned to take on the opportunities on the horizon.
